INSTALLATION

• How do I download the free software? • What do I do once the download is complete? • What are the minimum system requirements? • How do I connect to Vegas2web?

REGISTRATION

• How do I register at the Casino? • What is the minimum amount of gaming credits I need to deposit? • Can I deposit more casino chips in Play for Fun mode?

LOGIN

• How do I log in to the casino? • What is my password and account number? • What if I try logging in and it does not connect?

BANKING

• Are my transactions secure? • How do I deposit credits? • Why are my credit card deposits being rejected? • How do I withdraw my winnings? • What fraud prevention measures are in place?

ADDING MORE GAMES

• How do I download more games?

SECURITY AND PRIVACY

• Is my credit card number safe in your hands? • Are my account number and password safe?

SUPPORT

• How do I get technical assistance? • Who do I contact for queries?

GAME PLAY

• How fair are the games at your casino? • What happens if I lose my connection to the gaming server?

V2W LOYALTY CLUB

• What is the V2W Loyalty Club? • How do I join? • What is my Loyalty Club Status? • Where can I see my loyalty points? • What can I do with my loyalty points? • Why can I not always redeem all my loyalty points? • How do I know when my loyalty points will be expiring? • How do I move from one tier to the next? • What happens if I do not accumulate the required amount of points to maintain my standard?