Frequently Asked Questions

  

INSTALLATION

How do I download the free software?
Vegas2Web's casino software uses state-of-the-art graphics and sound to deliver the ultimate gaming experience. Should you wish to use the download version, simply copy and paste the following link in your browser and it will automatically download: http://get.vegas2web.com/get/d/
What do I do once the download is complete?
You are now ready to install the casino software file that is saved by default to your desktop. If you saved it somewhere else and cannot find it then simply click on "Start"/ "Find"/ "Find files or folders" and insert vegas2web in the "Name" field then click on "Find now". (Remember to search using the "Local hard drives" option). Once you have found it, double-click to begin the installation. The default location is to your desktop.
How do I connect to Vegas2web?
  • Simply proceed to the downloaded program on your desktop and double click on the Vegas2Web icon.
  • You will be instructed to enter in your username and password which may be saved for future faster login.
Or....
  • Register a new account if you would like to become a member of the Vegas2Web family.

REGISTRATION

How do I register at the Casino?
  • Connect to the Internet and access the casino.
  • When the casino's main screen becomes visible, click on the "JOIN NOW" button, complete the brief questionnaire then click on the "Register" button.
  • Once registration is complete, keep your username and password in a safe place. You will use them to access the Casino each time you wish to play.
  • You will be asked if you want the software to remember your password. Select "Yes" if you are the only person to have access to the software.
What is the minimum amount of gaming credits I need to deposit?
The minimum deposit requirement is $25.

LOGIN

How do I login to the casino?
  • Proceed to the Vegas2Web site using your desktop or mobile on your preferred search engine.
  • Click on the "LOGIN" option.
  • Enter in your login details and you will be logged in successfully.
If you are using the download version, simply double click on the program on your desktop and enter in your username and password which can be saved for future use.
What is my password and username?
You username and password is chosen by you upon registration. If you have forgotten your username or password, you may contact our helpdesk and you will be assisted immediately. Remember to have your registration details handy for a swift resolve.
What if I try logging in and it does not connect?
This is due to a bad or slow internet connection. Disconnect, then reconnect to the Internet and try again.

BANKING

Are my transactions secure?
Yes. Vegas2Web uses 2048 bit SSL (Secure Socket Layer) digital encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line.
How do I deposit to my casino account?
  • Credit Card Deposits (MasterCard or Visa)
  • American Express
  • Bitcoin
  • Neosurf
Why are my credit card deposits being rejected?
Certain financial institutions have decided to deny their cardholders the freedom to make deposits for online gaming transactions. We have however made provision for this by allowing you alternative methods of purchasing your casino credits. Click here for the alternatives
How do I withdraw my winnings?
Once you are ready to withdraw, simply proceed to your cashier and proceed within the withdrawal tab. Please note that it is not necessary for you to withdraw your winnings at the end of each session: your account can be maintained with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to Vegas2Web. All withdrawals are made through our Casino software. Simply go to the "withdrawal" button on the main screen of the Vegas2Web software and enter the amount that you wish to withdraw. This will record your withdrawal with us and it will appear on our systems immediately. Please note, Players with large first time withdrawals may need to comply with certain security requirements. Players are also able to make a Reversal of a withdrawal request within the first 24 hours of their initial withdrawal. Click here for more details.
What fraud prevention measures are in place?
Vegas2Web plays an active role in fraud prevention and detection. We aim to ensure the integrity of customer accounts as well as payments made to customers. Vegas2Web employs a variety of appropriate security and fraud controls to oversee every transaction. Customers may be required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and / or other appropriate documentation particularly when attempting to withdraw credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.

SECURITY AND PRIVACY

Is my credit card number safe in your hands?
Yes, your details are safe. Your personal Vegas2Web account number and password must be supplied prior to any credit card transactions taking place. Secured data transfer during any transaction is guaranteed and any credit card information or other information will never be disclosed to any other company.
Is my username and password safe?
Yes. The casino software uses 128-Bit encryption when data is transferred over the Internet. Each player chooses their own username and password, which they alone can access.

SUPPORT

How do I get technical assistance?
Vegas2Web casino provides 24-hour toll-free and e-mail support to all casino players. Contact us 24-hours a day, 7 days a week, if you have any questions, queries or suggestions. Our support agents are standing by well equipped to assist you.
Who do I contact for queries?
  • Contact our support team who are available for your convenience around the clock:Live Help
  • E-Mail: [email protected]
  • Toll Free Telephone lines:
  • USA: 1 866 311 6263
  • France: 0800 905 187

GAME PLAY

How fair are the games at your casino?
Vegas2Web casino makes use of the world's leading Internet Gaming Developer Rival. There is an extreme focus on accuracy and the software offers the ability to review all historical play - wager by wager. Vegas2Web payout percentage reports are reviewed by independent Auditors.
What happens if I lose my connection to the gaming server?
If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost.
What games are available at Vegas2Web?
VIDEO SLOTS
Video Slots: Considered on of the most popular casino games today. Video slots are played on a screen and are a favourite amongst both online and land based casino players. Classic 3 Reel Slots: Referred to as "classic" because these are traditional slots that casino goers have been playing for years. With basic features and simplistic visual elements, players can expect a minimalistic and high speed player experience. Betsoft Slots: Carry a signature blend of rapid, gratifying gameplay and an audio-visual experience that can be likend to movie and console games. Arrow's Edge: Aim to make players feel as though they are in a virtual casino suite. Saucify Slots: You can choose from traditional 3-reel slots to contemporary video slots that offer you an exclusive gaming experience you will love. Progressive Slots: These slots carry a huge progressive jackpot prize. With some slots offering you the chance to hit multiple jackpot wins.

TABLE GAMES
Table games are considered a firm favourite amongst players, filled with action and high intensity. Our table games include Roulette, Baccarat, Blackjack, Craps and Poker. Table games involve using a strategy and intuition. Get your game on with the odds and know exactly when to raise or fold! Feel the adrenaline if table games are your preference.

SPECIALITY GAMES
These games do not fit into the typical categories however, they are still largely entertaining and like all games, there is the opportunity to win. Spin these slots and find the fortunes within game features.

VEGAS2WEB LOYALTY CLUB

What is the V2W Loyalty Club?
At Vegas2Web, we ensure you're given the most incredible gaming experience possible and the V2W Loyalty Club is one developed to reward and encourage player performance as you move through the various tiers.
How do I join?
When registering a Real account with Vegas2Web Casino, players are automatically given membership to the V2W Loyalty Club. There is no requirement for additional registration. Membership to the V2W Loyalty Club is FREE and is given to all players who play for Real Money.
What is my Loyalty Club Status?
You can access all information regarding your loyalty status by simply clicking on the LOYALTY tab.
Where can I see my loyalty points?
Once you have successfully logged in to your account, your loyalty points will be visible and may be claimed from within your cashier.
How do I earn loyalty points?
Wagers on online slots, keno and scratch cards are the only games that contribute towards loyalty point earnings. All wagers on online roulette and other table games, video poker and progressives DO NOT contribute towards loyalty point earnings.
Why can I not always redeem all my loyalty points?
  • There is a minimum redeem amount of 1000 loyalty points. Please make sure that you have accumulated at least 1000 points before attempting to redeem.
  • For example, if you have 1678 loyalty points you would only be able to redeem 1000 points. The balance of 678 points remains in your loyalty account.

VIP

As a VIP, what do I qualify for?
Our VIP players deserve the extra attention. At Vegas2Web, we take every effort to make sure our VIP players are well looked after with exclusive weekly deals, added benefits and rewards.

PROMOTIONS

What promotions are available to me?
At Vegas2Web, we love to keep our players on the edge of their seats with daily offers and additional weekly promotions. To maintain our promise of providing loads of entertainment, we continuously revise our weekly offers to make sure you’re getting the best online gaming experience.
How do I get notified of additional weekly promotions?
Our weekly mailers include details of any additional offers or promotions available to you.

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